Privacy Policy of SureOff Mobile App

SureOff App (“we,” “our,” or “us”), operated by Sureoff, is committed to protecting your privacy and ensuring your personal data is handled securely. This privacy policy outlines how we collect, use, share, and protect your information across our website https://www.sureoff.com and mobile application (“Sureoff App”).

1. Applicability

This Privacy Policy applies to all users who access or use our website, mobile application, and services. It governs the collection, usage, storage, and protection of personal and non-personal data.

2. Information We Collect

We may collect the following types of information:

Personal Information
When you sign up or use SureOff App, you may provide us with personal data including:
- Name
- Mobile number
- Email address
- Business name
- Contact list (if you permit)
- Geolocation data (for personalization)
Log & Device Data
We collect data such as:
- IP address
- Device name and OS version
- Date and time of access
- App usage and crash logs
- Browsing behavior within the app
Cookies and Analytics
We may use cookies or similar tracking technologies to understand user behavior and improve performance. You can disable cookies in your browser settings.

3. Use of Information

We use the collected data to:

Personalize content and suggestions
Improve app performance and features
Send important updates or marketing messages (with consent)
Provide customer support
Monitor and prevent fraudulent or illegal activities

4. Data Security and Confidentiality

We prioritize your data security. All user data is stored securely and protected by advanced encryption protocols. We do not sell, rent, or misuse your data.

Your privacy is our responsibility. We ensure data handling practices align with international data protection laws.

5. Data Sharing

We do not share your personal information except in the following cases:

With trusted third-party service providers (e.g., payment gateways) strictly for service delivery
When required by law or to comply with legal obligations
During a merger or transfer of business ownership (with proper notice)

6. Children’s Privacy

SureOff App does not knowingly collect personal information from children under 18 years of age. If we become aware that a child has submitted data, we will promptly delete it. Parents/guardians may contact us for assistance.

7. GDPR & User Rights

As a user, you have the following rights under the GDPR and other global data protection frameworks:

Right to Access – Request copies of your data
Right to Rectification – Correct inaccurate or incomplete information
Right to Erasure – Request deletion of your data
Right to Restrict Processing – Request limited use of your data
Right to Data Portability – Request transfer of your data to another service

To exercise these rights, please email us at [email protected].

8. Payment Information & Third-Party Services

SureOff uses third-party payment providers to handle subscriptions and transactions. While we do not store your financial data, your information is subject to the privacy policies of these providers. Always review their terms before proceeding.

Warning: Beware of phishing. We will never ask for sensitive details via email or phone.

9. Contact Access & Permissions

Access to your device’s contact list is requested only to enhance the sharing experience. We do not store, sell, or use this information for any other purpose. Granting permission is optional.

10. Data Retention

We retain your data for as long as necessary to:

Deliver services
Fulfill legal obligations
Improve the app

You can delete your account anytime from the app’s settings, which will remove your associated personal data, subject to legal exceptions.

11. Changes to this Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be posted on our website and app. Continued use of our services constitutes your acceptance of the revised policy.